Managing Client Relationships is a tough go for any small business, however, it doesn't have to be difficult with the right solutions. Join Stuart Crawford of Calgary's leading small business solution provider IT Matters and Stephen Olney of A4W/Burcom Consulting Group as we discuss CRM (Customer Relationship Management) solutions.

Stephen E. Olney, CMA, Business Development Manager, Sage CRM – The A4W/Burcom Consulting Group

Stephen has over 21 years experience, both as an entrepreneur and as a senior sales, marketing, customer service and operations analyst in the manufacturing, distribution and customer service industries. Stephen has gained a unique understanding of the critical success factors of successful organizations. A background as a Certified Management Accountant (CMA) has honed Stephen’s understanding of strategy and the organizational alignment of all functional areas (sales/marketing, IT, operations, HR, and accounting/finance) in successfully implementing corporate initiatives, while becoming effective in utilizing the ‘soft skills’ of decision-making, problem-solving, leadership, group dynamics, professionalism, ethics and effective communication practices.

The A4W and BurCom Consulting Group provide business solutions for the life of their customer’s. Their certified consultants, staff of 25, and 1,300 + clients, makes The A4W and BurCom Consulting Group North America’s 4th Largest Sage Accpac Reseller. They offer exceptional service, integrity, sound advice and technical competence, with over 24 year’s experience in consulting, implementation, training and support for Accpac ERP, CRM, HRMS and related products, primarily for the manufacturing, distribution and service industries. The A4W and BurCom Consulting Group is a two time winner of the prestigious Sage ‘Presidents Circle’, Award for partner organizations exceeding $1 million in annual Sage product sales. Visit www.a4winc.com

Join Stuart Crawford and Glen Godlonton of Re/Max as we discuss what is happening in the Calgary Real Estate Market. If you are moving to Calgary or just moving within the city, this podcast will have some great information for any home buyer, investor or renter. Also some great investments news outside of Calgary.

There was some audio issues with Stuart's audio in this podcast.

Does your business rely on people showing up for appointments? Do you get paid for the appointments that you make? How do you track upcoming appointments? How do you book follow ups? What happens when a client cancels?

Does this fustrate you?

Listen to the Canadian Small Business Show as Tara Kelly and Brad Fenniak of Splice Software join Stuart Crawford and Regina Minger for a discussion about their Rendezvous product.

Join Big In Japan's Jake McKee and Stuart Crawford of the Canadian Small Business Show as we discuss what is needed to create an awesome online community. We have all heard of Web 2.0 and what the experts say this is all about. We have heard about blogs, wikis, podcasts, RSS feeds - How do these all come together to create an awesome online community.

Today's small businesses demand easier and more efficient ways to share business data with colleagues, business partners and staff. Introducing this new way to share business data in a secure, reliable and efficient manner. Join Calgary's award winning Small Business Specialist Stuart Crawford of IT Matters and Minneapolis' IT guru Erik Thorsell and we discuss sharing business data in a new and smarter way.

Managed Computer Services is all the buzz in the small business computer consulting market. What is so special about it? How can your small business benefit from moving from a break and fix provider to someone that takes care of your overall computer services.

Join Stuart Crawford, Erick Simpson and Clint Gatewood as we discuss managed computer services for small business.

Starting a small business is a stressful experience. Is your personal blueprint in check with your business blueprint. Do you have a visionary in your business to allow your business to stand the test of time? Are you putting the building blocks in place to allow your business to function without you?

Louis Barajas is a premier example of the American dream. Born in the barrio of East Los Angeles and the son of Mexican immigrants, Louis began his financial and small business career in his teens by helping his father and mother with their wrought iron business. He graduated from UCLA in 1984, received his MBA from Claremont Graduate School in 1987, and attained a Certified Financial Planner designation from the Denver College of Financial Planning in 1990. After some personal life changing events and years’ of experience at major financial planning, accounting and consulting firms in Southern California, Louis left the “yacht and Mercedes” crowd and returned to East Los Angeles in 1991 to form his own wealth and business planning firm. Louis wished to make a difference with the kind of people he grew up with – hard working men and women who, because of a lack of information or understanding, often made bad financial choices that kept them from achieving the success, security, and significance they deserved.

Sales is one of the most important components in your business. It doesn't matter if you are in the computer business, trucking or providing consulting on whatever. You need to sell your services! PERIOD!

How do you build an effective sales team!

Join Seattle's Dan Hay and Calgary's Stuart Crawford as we discuss how we build an effective sales team.

Each time you contact someone, you learn a little more about what they do, their hobbies, interests and other personal information. You should be making note of everything that is important to that customer. You should be keeping your power page up-to-date at all times. These are the crucial notes that give you the information you need to make a touch point with this person. Remember that any excuse will do when contacting a client. Some people call this the inner ring of importance.

Dr. Daoust is the Chief Knowledge Officer of Blueprint Books and has worked with companies such as Accenture, Avaya, Cisco Systems, Peet's Coffee & Tea and many others. She has authored over 170 books, articles, and other publications.

Successful IT organizations understand what it takes to build a strong and loyal team of Information Systems Engineers and Consultants. Having these teams benefit the company and most importantly the clients.

Join Stuart Crawford, Brad Schow and Erik Thorsell as we discuss some of the ways we compensate our field staff.

On March 17, 2007 I presented to a group of small business IT Pros on "Proven Ways to Draw Clients and Create Attraction" here is my presentation from that seminar.

Can it be done? And what are the steps to get there?

ever has the freedom of the Paperless Office been so easy to implement and cost effective!

For four years, Inovex has been delivering solutions to automate and streamline business processes. And now we are excited to introduce the most powerful and easy way to providing the best value to our clients, GeneWriter.

GeneWriter is a low cost and low risk service that delivers the Paperless Office and provides you with a quick return on investment.

For more info on Inovex visit www.lesspapermorepower.com

Join a great podcast with Stuart Crawford and Magnus Mulliner on how living healthy and having a excellent diet will increase your productivity and overall personal satisfaction.

Lots of bosses are good at dumping, but not at delegating. They're great at off-loading the things they don't like to do and dropping assignments on their subordinates with little or no guidance.

Other bosses think that delegating is always the best way to assign work. That's not right either. When you've got a competent and willing worker, delegation is the right way to go, but it's not a good choice for workers who aren't as competent or committed.

Delegation is only one among the four basic options you when you ask a subordinate to do a piece of work.

Wally Bock is an author, speaker, consultant and coach who helps leaders improve the performance and morale of their teams. Wally is the author of Performance Talk: The One-on-One Part of Leadership (http://www.performancetalk.com/) and the Three Star Leadership Blog (http://blog.threestarleadership.com/). You'll also find tips and resources about all aspects of leadership at the Three Star Leadership site (http://www.threestarleadership.com/).

IT Systems are growing in complexity everyday, small business are becoming more and more reliant on their computer investments, they are wanting to do more with these and maximize previous investments.

Alex Bethlehem and Laura Armstrong from Desktopsites discuss how Konect will bring value to any small business who is faced with rising technology costs and support expense. Desktopsites has a solution for your small business.

There are 3 questions every business should be able to answer confidently

What do you do?

Who is your target audience?

How do you differ from your competitors?

Strategies for Success helps small businesses utilize their resources efficiently to get the greatest impact for their sales and marketing efforts.

Listen to a great podcast with Cidnee Stephen of Strategies for Success and Stuart Crawford of the Canadian Small Business Show.

Kim Duke who is the Sales Diva joined Episode 9 of the Calgary Small Business Show as she shares 3 valuable tips for all sales professionals

Jim Hart is a skilled writer who leverages article sites like ezinearticles.com to grow his business. Jim has over 100 articles published with over 27,000 views. Jim joins Stuart Crawford of the Calgary Small Business Show to show how article writing, blogging and link exchanges can help grow your small business.

Kelly Perdew joined Episode 11 of the Canadian Small Business Show to share some of his tips and trick to success as an entrepreneur. Kelly won Donald Trump's Apprentice, he is a avid writer with his book "Take Command". Kelly joins Stuart Crawford to talk about Entrepreneurship.

Small Businesses need reliable computer support and services to keep them competitive in today's marketplace, that is you need a Microsoft Small Business Specialist who is in tune with everything that your small business needs to keep you systems up and running. Join Stuart Crawford, Tim Loney, Anne Stanton and Andrea Russell as we discuss the merits of the Microsoft SBSC Community.

The Canadian Small Business Show is joined by Jeff Williams who is the chief coach with bizstarters.com. Jeff talks about the challenges to starting a new business when you have been in the corporate world for a long period of time. Stuart and Jeff talk about starting a new business, how to leverage your local community college for resources and why being a lone wolf in business is not a good idea.

Your business networking success depends on the quality of your conversations, not the location where you have them! Stuart Crawford interviews Srirupa Dasgupta on the Canadian Small Business Show. Srirupa Dasgupta helps small business owners, entrepreneurs and self-employed professionals build, sustain and leverage the professional and personal network that is necessary to succeed.

Many small businesses in the world today rely on email and other forms of electronic messaging and storage in order to do business. The question to ask yourself is - if I can see it, who else can see it? Daniel Nillson and Stuart Crawford discuss how effective security measures from Secured Email will allow you to communicate and share information securely in today's global economy.

The Canadian Small Business Show was joined by Tim Connor where we discussed the Eight Leadership Myths affecting today's small business. Tim is a leader in mentoring leaders in today's business world.

Stuart Crawford of Calgary's Small Business IT leader IT Matters and Australia's premier Microsoft's premier Small Business Specialist Dean Calvert of Calvert Technologies discuss what the eMyth means to them.

The path to quick riches is littered with corpses. I am a big believer in controlled growth. The following are seven rules that I follow to getting rich slowly. These are in no particular order. All of the rules must be followed for success.

Many people think entrepreneurs are great risk takers. They risk their fortune wildly and the lucky few end up massively wealthy.

The Canadian Small Business was joined by Jim Estill of SYNNEX Canada. Jim shared his seven tips to getting rich slowly with Stuart Crawford