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Managing Client Relationships is a tough go for any small business, however, it doesn't have to be difficult with the right solutions. Join Stuart Crawford of Calgary's leading small business solution provider IT Matters and Stephen Olney of A4W/Burcom Consulting Group as we discuss CRM (Customer Relationship Management) solutions.

Stephen E. Olney, CMA, Business Development Manager, Sage CRM – The A4W/Burcom Consulting Group

Stephen has over 21 years experience, both as an entrepreneur and as a senior sales, marketing, customer service and operations analyst in the manufacturing, distribution and customer service industries. Stephen has gained a unique understanding of the critical success factors of successful organizations. A background as a Certified Management Accountant (CMA) has honed Stephen’s understanding of strategy and the organizational alignment of all functional areas (sales/marketing, IT, operations, HR, and accounting/finance) in successfully implementing corporate initiatives, while becoming effective in utilizing the ‘soft skills’ of decision-making, problem-solving, leadership, group dynamics, professionalism, ethics and effective communication practices.

The A4W and BurCom Consulting Group provide business solutions for the life of their customer’s. Their certified consultants, staff of 25, and 1,300 + clients, makes The A4W and BurCom Consulting Group North America’s 4th Largest Sage Accpac Reseller. They offer exceptional service, integrity, sound advice and technical competence, with over 24 year’s experience in consulting, implementation, training and support for Accpac ERP, CRM, HRMS and related products, primarily for the manufacturing, distribution and service industries. The A4W and BurCom Consulting Group is a two time winner of the prestigious Sage ‘Presidents Circle’, Award for partner organizations exceeding $1 million in annual Sage product sales. Visit www.a4winc.com

Join Stuart Crawford and Glen Godlonton of Re/Max as we discuss what is happening in the Calgary Real Estate Market. If you are moving to Calgary or just moving within the city, this podcast will have some great information for any home buyer, investor or renter. Also some great investments news outside of Calgary.

There was some audio issues with Stuart's audio in this podcast.

Does your business rely on people showing up for appointments? Do you get paid for the appointments that you make? How do you track upcoming appointments? How do you book follow ups? What happens when a client cancels?

Does this fustrate you?

Listen to the Canadian Small Business Show as Tara Kelly and Brad Fenniak of Splice Software join Stuart Crawford and Regina Minger for a discussion about their Rendezvous product.


Join Big In Japan's Jake McKee and Stuart Crawford of the Canadian Small Business Show as we discuss what is needed to create an awesome online community. We have all heard of Web 2.0 and what the experts say this is all about. We have heard about blogs, wikis, podcasts, RSS feeds - How do these all come together to create an awesome online community.


Today's small businesses demand easier and more efficient ways to share business data with colleagues, business partners and staff. Introducing this new way to share business data in a secure, reliable and efficient manner. Join Calgary's award winning Small Business Specialist Stuart Crawford of IT Matters and Minneapolis' IT guru Erik Thorsell and we discuss sharing business data in a new and smarter way.


Managed Computer Services is all the buzz in the small business computer consulting market. What is so special about it? How can your small business benefit from moving from a break and fix provider to someone that takes care of your overall computer services.

Join Stuart Crawford, Erick Simpson and Clint Gatewood as we discuss managed computer services for small business.

Starting a small business is a stressful experience. Is your personal blueprint in check with your business blueprint. Do you have a visionary in your business to allow your business to stand the test of time? Are you putting the building blocks in place to allow your business to function without you?

Louis Barajas is a premier example of the American dream. Born in the barrio of East Los Angeles and the son of Mexican immigrants, Louis began his financial and small business career in his teens by helping his father and mother with their wrought iron business. He graduated from UCLA in 1984, received his MBA from Claremont Graduate School in 1987, and attained a Certified Financial Planner designation from the Denver College of Financial Planning in 1990. After some personal life changing events and years’ of experience at major financial planning, accounting and consulting firms in Southern California, Louis left the “yacht and Mercedes” crowd and returned to East Los Angeles in 1991 to form his own wealth and business planning firm. Louis wished to make a difference with the kind of people he grew up with – hard working men and women who, because of a lack of information or understanding, often made bad financial choices that kept them from achieving the success, security, and significance they deserved.


Sales is one of the most important components in your business. It doesn't matter if you are in the computer business, trucking or providing consulting on whatever. You need to sell your services! PERIOD!

How do you build an effective sales team!

Join Seattle's Dan Hay and Calgary's Stuart Crawford as we discuss how we build an effective sales team.


Each time you contact someone, you learn a little more about what they do, their hobbies, interests and other personal information. You should be making note of everything that is important to that customer. You should be keeping your power page up-to-date at all times. These are the crucial notes that give you the information you need to make a touch point with this person. Remember that any excuse will do when contacting a client. Some people call this the inner ring of importance.

Dr. Daoust is the Chief Knowledge Officer of Blueprint Books and has worked with companies such as Accenture, Avaya, Cisco Systems, Peet's Coffee & Tea and many others. She has authored over 170 books, articles, and other publications.

Successful IT organizations understand what it takes to build a strong and loyal team of Information Systems Engineers and Consultants. Having these teams benefit the company and most importantly the clients.

Join Stuart Crawford, Brad Schow and Erik Thorsell as we discuss some of the ways we compensate our field staff.

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