Managing Client Relationships is a tough go for any small business, however, it doesn't have to be difficult with the right solutions. Join Stuart Crawford of Calgary's leading small business solution provider IT Matters and Stephen Olney of A4W/Burcom Consulting Group as we discuss CRM (Customer Relationship Management) solutions.

Stephen E. Olney, CMA, Business Development Manager, Sage CRM – The A4W/Burcom Consulting Group

Stephen has over 21 years experience, both as an entrepreneur and as a senior sales, marketing, customer service and operations analyst in the manufacturing, distribution and customer service industries. Stephen has gained a unique understanding of the critical success factors of successful organizations. A background as a Certified Management Accountant (CMA) has honed Stephen’s understanding of strategy and the organizational alignment of all functional areas (sales/marketing, IT, operations, HR, and accounting/finance) in successfully implementing corporate initiatives, while becoming effective in utilizing the ‘soft skills’ of decision-making, problem-solving, leadership, group dynamics, professionalism, ethics and effective communication practices.

The A4W and BurCom Consulting Group provide business solutions for the life of their customer’s. Their certified consultants, staff of 25, and 1,300 + clients, makes The A4W and BurCom Consulting Group North America’s 4th Largest Sage Accpac Reseller. They offer exceptional service, integrity, sound advice and technical competence, with over 24 year’s experience in consulting, implementation, training and support for Accpac ERP, CRM, HRMS and related products, primarily for the manufacturing, distribution and service industries. The A4W and BurCom Consulting Group is a two time winner of the prestigious Sage ‘Presidents Circle’, Award for partner organizations exceeding $1 million in annual Sage product sales. Visit www.a4winc.com